Security capabilities and policy for the transmission of payment card details
Last modified: 17th October 2022
Safety of your data
Your payment information is handled safely when doing business with us. This policy explains the ways in which that is implemented.
Information we collect and how we use it
To process your order and create an account, we need to use contact information, such as your name, work address, postal code and email address. Certain information, including your email address, is collected in order to verify your identity and for use in our records. We collect customer registration information about you and your company if you open an account with us.
Our web server logs may record details of which pages have been visited, and which IP addresses the visit was made from. We do this to ensure pages in our web site are operating correctly, and also to maintain the security of our website by detecting repeating unusual patterns of activity from the same IP address. We will not use your IP address to identify you in any way. We use Google's Analytics service to provide us with data about the use visitors make of our web site, which helps us to improve the experience you have.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
If you choose to take part in any surveys we conduct, we may retain your survey responses and any other information you provide.
How we protect customer information
When you subscribe to software we provide as a service, or place orders with us, we use a secure server hosted in a secure Microsoft data centre. The server encrypts all information you enter before it is sent to us, using a secure sockets layer ("SSL"). All customer data we collect is protected by several layers of encryption, password control, IP address access control and other security measures to prevent unauthorised access to it.
If you choose to take part in any surveys we conduct, we process and store survey response data using services provided by Survey Planet Inc., which uses industry-standard security measures and authentication tools to protect the security of data.
Credit card details
If you choose to purchase software or services from us, we need to collect your personal contact details, but any credit card details you provide are only available to and only processed by Stripe Inc.'s secure Payment Gateway. We do not capture or store your credit card details on any part of our systems.
Payment gateway information
All credit card details you provide are processed directly and securely by the Payment Gateway services provided by and hosted by Stripe Inc. We do not process any part of your credit card transaction or data, other then being informed by Stripes's systems whether your payment was successful or not.
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