All of the information you provide in contacting us, or in any of our work with you remains private and confidential
We do not reveal or pass on your email addresses or any other contact details to any third parties, and we do not send unsolicited email. The only exception to this policy may be in compliance with a request from a law enforcement agency or necessary legal processes.
Your personal information is collected only through: our contact forms; from your email correspondence with us; from your order details; from our support system; from any surveys we conduct, or from Stripe Inc. or Microsoft Corporation, both of which provide payment services.
Our web server logs may record details of which pages have been visited, and which IP addresses the visit was made from. We do this to ensure pages in our web site are operating correctly, and also to maintain the security of our website by detecting repeating unusual patterns of activity from the same IP address. We will not use your IP address to identify you in any way. We use Google's Analytics service to provide us with data about the use visitors make of our web site, which helps us to improve the experience you have.
Users are required to give us contact information, such as your name, work address, postal code and email address. Certain information, including your email address, is collected in order to verify your identity and for use in our records. We collect customer registration information about you and your company if you open an account with us.
If you choose to purchase software or services from us, we need to collect your personal contact details, but any credit card details you provide are processed only by Stripe's secure systems. We do not capture or store your credit card details on any part of our systems.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
If you choose to take part in any surveys we conduct, we may retain your survey responses and any other information you provide.
Uses of information
This web site is hosted by Microsoft in the United Kingdom. By using our web site you also consent to the storage of data on our web server in the United Kingdom.
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share your personal information with another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can contact us at email@example.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by contacting us at firstname.lastname@example.org.
If you do not allow us to collect or process personal information or withdraw your consent to process the information for the required purposes, you may not be able to access or use the services for which your information was sought.
Third party links
We will only send newsletters or emails to you if you have asked to receive them, or if you have expressed an interest in any of our products, services, or surveys. If you would like us to contact you about our software, you may opt in to a free newsletter subscription by updating your customer profile, or by contacting us directly.
We use all reasonable measures to safeguard any data which you provide to us. However, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
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